Returns & Refunds policy

Thank you for choosing Celestialization for your image annotation AI services. We are dedicated to providing exceptional solutions and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for unused credits purchased on our website.

Credit Purchase and Usage

Credits are a form of virtual currency used on Celestialization's platform to acquire image annotation solutions. Customers can purchase credits through our website or designated third-party payment processors. These credits are non-transferable and can only be used for image annotation services offered by Celestialization.

Refund Eligibility

Refunds will only be granted for unused credits. We do not offer refunds for credits that have already been used or redeemed for image annotation services. If you have used any credits, the corresponding portion of your purchase will not be eligible for a refund.

Requesting a Refund

To request a refund, please contact our customer support team through the designated channel on our website or by email at [admin@celestialization.com]. When submitting a refund request, please provide the following information:

• Full name

• Email address used for the purchase

• Date and time of the credit purchase

• Number of unused credits for which a refund is being requested

• Reason for the refund request

• Refund Processing

Upon receiving a refund request, our customer support team will review the information provided and verify the eligibility for a refund. We strive to process refund requests within [X] business days from the date of receipt. However, please note that the actual refund processing time may vary depending on the payment processor and your financial institution.

Refund Method

Refunds will be issued through the original payment method used for the credit purchase. We are unable to process refunds through alternative payment methods. Please ensure that the payment method used for the purchase is still active and accessible.

No Partial Refunds

We do not offer partial refunds for partially used credits. Refunds will only be granted for the unused portion of the credits purchased.

Changes to Refund Policy

Celestialization reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our refund policy, please contact our customer support team, and we will be happy to assist you.